Best Online Hair Extensions
     
 
 
     

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Information & Policies Page

Payment Information:

General Information: ALL dollar Amounts listed are in Canada Dollars
Credit Card Customers: We only offer a completely safe & secure shopping cart. We accepts all transactions through credit card and Checks. We accept Visa, Master Cards and American Express cards Only.

Accepted Credit Cards: 
 
Shipping Information:
Shipping to United States :
We offer only one flat Shipping and Handling, no matter how many items you buy
.
Standard Priority mail: CAD 9.95
        Express Delivery: CAD 24.00
    Over Night Delivery: CAD 40.00

U.S. Delivery Time:

     Standard Delivery: 5 - 7 working days
             Rush Delivery: 2 - 3 working days
International Shipping:
We offer only one flat Shipping and Handling, no matter how many items you buy.
Standard Priority mail: CAD 30.00
        Express Delivery: CAD 44.00

International Delivery Time:

    Standard Delivery: 5 - 8 working days
          Rush Delivery: 3 - 5 working days
Warranties:


Defective Products:
We stand behind our merchandise. If you feel that the product you received is defective, please contact us immediately and provide a detailed explanation of why your product is defective. You will be given a Return Authorization Code (RAC) and upon receipt we will examine it.

Exchange Information:
  • Online Hair Extensions Store offers exchanges.

  • Exchanges must be requested by e-mail at info@onlinehairstore.com or phone at 877-549-3855 within 9 days of receiving the product. You will be given a Return Authorization Code (RAC) which has to be clearly marked on the shipping box

  • We offer one exchange per item without Restocking Fee

  • In addition you will need to pay for shipping the product back to us as well as us shipping the new product to you.

  • For Second Exchange, restocking fee of 20% or $20 will be charged.

  • We will not accept damaged or “used” products as exchanges. We reserve the right to make the judgment call if an item is damaged or used. If you’re returned item falls into this category we will send it back to you provided you pay shipping.

  • The exception is the manufacturers defect. If a manufacture's defect is found, please contact us immediately to replace your purchase. We will replace the item for the same brand, style and color at no cost.

  • Return products must be returned with the original netting and tags still attached, in the undamaged packing. Item must be in new and re-saleable condition. Do not mark tape or attach anything to the packaging.

  • Item altered in any way can not be accepted. For example, item was washed or exposed to smells like perfume.

Exchange Information for Wigs:

We will gladly exchange your wig if you are not completely satisfied with the color or style.

Please read the following terms and conditions for an exchange.

a.      Request for an exchange must be made within 3 days of your receipt of the item and you must receive an approval for exchange via e-mail prior to returning the item. Please enclose a note with your return item with your request (i.e. new color, style etc.)

b.      Return items must be sent at your cost, any items with postage due will be returned to sender.

c.       Items must be in absolutely new condition, this means NOT worn, brushed, shaken-out or altered in any way and include ALL original packing materials, otherwise your exchange will not be accepted and the item will be returned back to you at your cost.

d.      There will also be a restocking fee of 20% or $20 will be charged.

e.      Customer must pay for the original shipping cost for all return/exchange items unless the cause for return was due to a material defect in the product.

Returns Information for the products other than Wigs:
  • Online Hair Extensions Store offers returns.
  • Returns must be requested by e-mail at info@onlinehairstore.com or phone at 877-549-3855 within 9 days of receiving the product.
  • You will be given a Return Authorization Code (RAC) which has to be clearly marked on the shipping box.
  • Do not send your return order without Return Authorization Code (RAC). Without RAC# on the outside of the box, your package will be refused.
  • A 20% or $20 charge will be applied (whichever is greater).
  • In addition you will need to pay for shipping the product back to us.
Returns Information for Wigs:
  • Sorry, absolutely No Returns are accepted on Human hair wigs, Synthetic Hair Wigs, Mono Top wigs and Halloween Wigs.
All Sales are final on clearance sale:
  • We will not accept damaged or “used” products as returns. We reserve the right to make the judgment call if an item is damaged or used. If you’re returned item falls into this category we will send it back to you provided you pay shipping.

  • Return products must be returned with the original netting and tags still attached, in the undamaged packing. Item must be in new and re-saleable condition. Do not mark tape or attach anything to the packaging.

  • Item altered in any way can not be accepted. For example, items washed or exposed to smells like perfume.

Disclaimer:
Privacy Policy 
The information you provide shall remain the sole proprietorship of onlinehairstore.com and will always remain confidential. We take our customer's privacy and safety seriously. Our goal is to minimize fraudulent, unnecessary claims that could incur against them.

Medical Advise
onlinehairstore.com does not give medical advice. Please consult a physician for diagnosis, treatment or a medical condition.

Hair products Effectiveness
we are not responsible for any problems with direct or indirect usage of hair extensions sold on our website. We advise all our customers to take professional help before they use our hair extensions
 
Waiver
by ordering online, ordering by phone, ordering by mail, purchaser acknowledges that they are fully aware of our Disclaimer guidelines and fully agree with the website policies

Note.
Color of hair products may vary slightly between shipments due to the inherent nature of human hair.

You must be 18 years of age or older to place an order. If you are not 18 years of age or older, a Parent/Guardian must place the order for you. Please visit our web site to view current guidelines and Price list. Information provided herewith is subject to change without notice.

Our product prices and   Shipping, & Handling prices are subject to change without notice. Although we work to keep website information accurate, at times inventory, production, or expenses may change and require price adjustments on our part before we are able to update the website.

If you have additional questions, please contact customer service