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Information & Policies Page

Payment Information:

General Information: ALL dollar Amounts listed are in Canada Dollars
Credit Card Customers: We only offer a completely safe & secure shopping cart. We accepts all transactions through credit card and Checks. We accept Visa, Master Cards and American Express cards Only.

Accepted Credit Cards: 
 
Shipping Information:
Shipping to United States :
We offer only one flat Shipping and Handling, no matter how many items you buy
.
6% Sales tax is applicable to the Michigan(MI) state delivery's
Standard Priority mail: CAD 7.95
        Express Delivery: CAD 20.00
    Over Night Delivery: CAD 35.00

U.S. Delivery Time:

     Standard Delivery: 5 - 7 working days
             Rush Delivery: 2 - 3 working days
International Shipping:
We offer only one flat Shipping and Handling, no matter how many items you buy.
Standard Priority mail: CAD 15.00
        Express Delivery: CAD 35.00

International Delivery Time:

    Standard Delivery: 5 - 8 working days
          Rush Delivery: 3 - 5 working days
Warranties:


Defective Products:
We stand behind our merchandise. If you feel that the product you received is defective, please contact us immediately and provide a detailed explanation of why your product is defective. You will be given a Return Authorization Code (RAC) and upon receipt we will examine it.

Exchange Information:
  • Online Hair Extensions Store offers exchanges.

  • Exchanges must be requested by e-mail at info@onlinehairstore.com or phone at 877 - 625 - 0393 within 9 days of receiving the product. You will be given a Return Authorization Code (RAC) which has to be clearly marked on the shipping box

  • We offer one exchange per item without Restocking Fee

  • In addition you will need to pay for shipping the product back to us as well as us shipping the new product to you.

  • For Second Exchange, restocking fee of 20% or $20 will be charged.

  • We will not accept damaged or “used” products as exchanges. We reserve the right to make the judgment call if an item is damaged or used. If you’re returned item falls into this category we will send it back to you provided you pay shipping.

  • The exception is the manufacturers defect. If a manufacture's defect is found, please contact us immediately to replace your purchase. We will replace the item for the same brand, style and color at no cost.

  • Return products must be returned with the original netting and tags still attached, in the undamaged packing. Item must be in new and re-saleable condition. Do not mark tape or attach anything to the packaging.

  • Item altered in any way can not be accepted. For example, item was washed or exposed to smells like perfume.

Returns Information:
  • Online Hair Extensions Store offers returns.
  • Returns must be requested by e-mail at info@onlinehairstore.com or phone at 877 - 625 - 0393 within 9 days of receiving the product.
  • You will be given a Return Authorization Code (RAC) which has to be clearly marked on the shipping box.
  • Do not send your return order without Return Authorization Code (RAC). Without RAC# on the outside of the box, your package will be refused.
  • A 20% or $20 charge will be applied (whichever is greater).
  • In addition you will need to pay for shipping the product back to us.
All Sales are final on clearance sale:
  • We will not accept damaged or “used” products as returns. We reserve the right to make the judgment call if an item is damaged or used. If you’re returned item falls into this category we will send it back to you provided you pay shipping.

  • Return products must be returned with the original netting and tags still attached, in the undamaged packing. Item must be in new and re-saleable condition. Do not mark tape or attach anything to the packaging.

  • Item altered in any way can not be accepted. For example, items washed or exposed to smells like perfume.

Disclaimer:

Our product prices and Shipping, & Handling prices are subject to change without notice. Although we work to keep website information accurate, at times inventory, production, or expenses may change and require price adjustments on our part before we are able to update the website.

If you have additional questions, please contact customer service

Hair Care Tips

For Human Hair:
  1. Conditioning the hair is mandatory to its maintenance. However, it is possible to over condition the hair. Some signs that the hair is over conditioned are brittleness and tangling. If it does occur, your best recourse is to use a deep cleansing.

  2. If you use hair spray or other styling products, try to avoid those containing alcohol. (Alcohol makes hair dry). Styling products create build up on the hair and it is recommended that a deep cleansing shampoo be used biweekly to remove build up. Build up can make the hair dry and tangle. Use moisturizer to avoid this problem every time you wash your hair.

  3. Be sure to brush out the hair and remove all tangles before washing it. This short step is useful in preventing knots that can be locked in from the water.

  4. Some of our hair product has the cuticle intact. It is necessary to follow these steps: Always take hair from the top where it is tied with string, NEVER take hair from the bottom of the bundle. When folding hair over to braid, the tail must be trimmed short, just the tie off.

  5. When washing the hair, always wash it going in downward motion. Do not mix it all together and create unnecessary tangles. Use your fingers in a horizontal motion between wefts to clean your scalp. When rinsing, do the same to be sure that all the shampoo and conditioner residues are washed out.

  6. Although the extension hair is real, it is not receiving nutrients from the scalp like your own hair. Heat is your hair extension’s biggest enemy. The more you use on it, the shorter the life-span of your hair. We cannot guarantee that the hair will remain silky if you use the blow dryer or curling iron. If you must use heat, be sure you use a leave-in conditioner first.

  7. When you sleep, we highly recommend that you braid, wrap, or ponytail all your hair together to prevent tangling. This will save time, that would be otherwise spent untangling the hair the next morning.

  8. Never cut any part of the top of the hand tied wefts. These wefts are hand tied and delicate. If they are cut then we cannot guarantee that they will not shed.

For Synthetic Hairpieces wigs:
  1. For best results, DO NOT BRUSH. After every weaving, use a wide-tooth comb or your fingertips to gently remove any tangles. Store Seduce in its original hairnet.

  2. To keep your hairpiece looking fresh between washings, and reduce tangles, use a conditioner specifically formulated for synthetic fiber. We recommend using conditioner after every few wearing.

  3. To clean, gently comb or finger-pick to remove any tangles. Use only shampoo specifically formulated for synthetic fiber. Wash in cool water, following instructions on bottle. Frequency of washing depends on usage.

  4. When rinsing, add one capful of conditioner to cool, clean rinse water. Gently comb the conditioner through the hairpiece. DO NOT RINSE OUT. Layered styles should be returned to their original hairnet until completely dry. Straight styles should hang until completely dry.

  5. Do not use curling irons or drying aids. Keep away from all sources of excessive heat such as: an open oven, boiling water, clothes dryer, barbecue grill, even cigarette lighters